Warranty, Returns & Account Terms

Most manufacturers offer a one-year warranty on all new equipment. During the warranty period, you may contact the manufacturer to receive warranty service. The manufacturer will attempt to resolve your problem over the phone.

If an issue extends beyond the capabilities of the manufacturer's service centre, please contact your HBC Planet business representative for further guidance.

No returns or refunds will be made for items that are specially ordered for you or for unusual custom configurations of systems.

Several manufacturers' policies and restrictions disallow product returns. You will need to contact the manufacturer directly regarding the return or replacement of these brands under their respective guarantees and/or warranties.

Please contact us if you would like to obtain copies of the manufacturers' guarantees and warranties before making a purchase.

Some items offer a Money-Back Guarantee from the manufacturer (an “MBG”). In those instances, we will not accept product returns. You will need to contact the manufacturer directly regarding product returns and the policies governing such returns.

Please contact us if you would like copies of manufacturers' guarantees and warranties, including any MBG, before purchase.

• Opened software and Electronic Download Software (ESD) are not returnable.
• Unopened software is not returnable after seven days of receipt of the product.
• All licensing sales are final.
• Defective software may be returned within seven days of the invoice date, solely for exchange for the same title.
• Original shipping charges are not refundable.
• Customers are responsible for shipping charges on returned software.

If your shipment arrives damaged, it must be refused if you notice visible damage or tampering with the box.

If the shipment is accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy. Keep the merchandise in its original box and packaging, and notify us immediately so that we can arrange a carrier inspection and collection of the damaged merchandise.

Certain products, excluding Apple products and products from the manufacturers listed above, may be approved for return by our technical support division if reported within the first 15 days after receipt of shipment and only after support from the original manufacturer has been received.

Return Eligibility

The return must be 100% complete and in original, resalable condition, including all original packaging, manuals, registration cards, and software.

Shipping & Restocking Charges

• Original shipping, packaging, handling, and related charges are not refundable.
• Customers are responsible for shipping charges on returned products.
• We will match the shipping method and pay shipping charges for replacement or exchange products sent to you.
• All late, non-defective, and/or incomplete returns are subject to a minimum 15% restocking fee.

1. Payment Terms

   All invoices must be paid within three days from the invoice date, or within any shorter period specified in an applicable invoice. Whenever an amount is due to us, we may, without prior notice, set off and apply any amounts otherwise owed by us to you against any amounts you owe us.

2. Financial Statements & Credit Assessment

   We may require financial statements for the preceding two years, including the Balance Sheet, Income Statement, and Statement of Cash Flows, when considering a request for net payment terms. These statements will be required for any credit-line request of Rs. 3,000 or more.

   Current financial statements are required to maintain an existing credit line and to consider requests for an increase. This information will be used exclusively by us and/or our affiliates and will remain confidential.

3. Credit Limits & Adjustments

   We may establish a credit line for your use. Your credit purchases outstanding at any one time must not exceed the credit line we establish. We reserve the right to reduce or terminate your credit line at any time. Increases are at the seller's sole discretion and may be granted only after receiving a request and determining that your creditworthiness is acceptable.

4. Events of Default

   The following constitute events of default relating to orders on account:

   • Failure to make a payment when due.
   • Making false or misleading statements on a credit application, or failing to provide updated business financial information within 30 days of a request.
   • Filing for bankruptcy or having a bankruptcy petition filed against you.
   • An event that, in our reasonable discretion, significantly impairs the prospect of payment.
   • Breaching any other term of this Agreement.
5. Default Remedies, Collection & Jurisdiction

   In the event of default, we reserve the right to demand immediate payment of the entire unpaid balance. If your account is referred to an attorney and/or collection agency, you will be responsible for associated collection costs and late fees.

   If litigation is required, the customer consents to personal jurisdiction and venue in the State or District Court, Jaipur.

   All liabilities of the business shall become immediately due upon the business's insolvency, inability to meet obligations as they become due, appointment of a receiver, custodian, or trustee, filing of a voluntary or involuntary bankruptcy, reorganization, or arrangement petition, assignment for the benefit of creditors, or calling of a creditors' meeting by the business.

6. Account Cancellation

   We have the right to cancel or rescind your account in relation to future purchases at any time, without default. You remain obligated to pay for all purchases made before cancellation and any charges associated with those purchases.

7. Currency, Fees & Disputes

   The applicant agrees to pay in Indian Rupees for all purchases, late fees, returned-check charges, and other charges or fees under this Agreement incurred by the applicant or any user, together with collection costs, court costs, and reasonable attorney fees.

   All disputes must be submitted by written notice within seven business days of receipt of the invoice and before payment.